East Coast Luxe Studio

✨ Studio Policies Permanent Makeup & Advanced Aesthetics: Thank you for choosing our studio for your aesthetic investment. We pride ourselves on delivering elevated, results-driven treatments in a serene, luxury environment. To maintain this standard and respect the time reserved exclusively for you, the following policies are strictly enforced. ⸻——————————————— Appointment Arrival: Please arrive 15 minutes prior to your scheduled appointment to allow time for consultation and preparation. A strict 15-minute grace period is permitted. After 15 minutes, your appointment will be canceled and your deposit forfeited. Late arrivals compromise the integrity of our schedule and the experience of other guests. Full service fees still apply to shortened appointments due to tardiness. ⸻——————————————— No Children / No Additional Guests: To preserve a calm, sanitary, and focused treatment environment: • No children are permitted. • No additional guests are allowed in the treatment room. Permanent makeup and advanced facial treatments require concentration, precision, and sterile conditions. ⸻——————————————— Deposits & Booking Policy: A non-refundable deposit of $25 or 20% (permanent makeup) is required to secure all appointments. Deposits are applied toward your total service cost. All deposits are non-refundable under any circumstance. One-Time Courtesy Transfer: With sufficient notice and a valid reason, your deposit may be transferred one time only to reschedule your appointment. Any additional rescheduling will require a new deposit. This is a one-time courtesy extended at our discretion. ⸻——————————————— 24-Hour Cancellation & Rescheduling Policy: Appointments canceled or rescheduled within 24 hours of the scheduled time will result in the deposit becoming non-transferable. No exceptions. Last-minute changes prevent us from accommodating other clients and are considered a business inconvenience. ⸻——————————————— No-Show Policy: Failure to attend your appointment without communication will result in: • Immediate forfeiture of deposit • Possible requirement to prepay in full for all future bookings • Booking ban applied to your profile preventing you to book online in the future ⸻——————————————— Permanent Makeup Specific Policies: Permanent makeup is a meticulous, custom cosmetic procedure and requires client commitment. Touch-Up Policy: • Initial touch-ups must be completed within the recommended timeframe (typically 6–8 weeks unless otherwise advised). • Touch-ups scheduled outside the recommended window will be charged at the current touch-up rate. • All permanent makeup is a minimum two-session process. Results vary based on skin type, lifestyle, medical history, sun exposure, and aftercare compliance. ⸻——————————————— Previous Permanent Makeup: Clients with previous work must submit clear photos prior to booking and receive approval. Failure to disclose previous permanent makeup may result in appointment cancellation without refund. ⸻——————————————— Results & Expectations: We do not guarantee: • Exact pigment retention • Identical color results • Perfect symmetry (natural facial asymmetry exists) Adjustments are addressed at your scheduled touch-up appointment. Permanent makeup is an art form and a collaborative process. ⸻——————————————— Medical Disclosure: Clients must disclose if they: • Are pregnant or nursing • Have diabetes • Have autoimmune conditions • Take blood thinners • Have taken Accutane within the last 6 months • Are prone to keloid scarring • Have active skin infections or cold sores (for lip services) Failure to disclose medical conditions voids liability and may result in refusal of service without refund. ⸻——————————————— Aftercare Responsibility: Proper pre-care and aftercare are essential for optimal healing and pigment retention. Failure to follow instructions may impact results and require additional paid sessions. ⸻——————————————— Refund Policy: Due to the custom nature of aesthetic and permanent makeup services: • All services are final sale. • No refunds will be issued. • Dissatisfaction based on personal preference does not qualify for refund. ⸻——————————————— Right to Refuse Service: We reserve the right to refuse service to any individual who: • Is not a suitable candidate • Arrives intoxicated • Displays disrespectful behavior • Fails to follow studio policies Our studio prioritizes professionalism, sanitation, and a luxury experience for every guest. No policy